Re: Router and SOGEA adapter never delivered. Kathy Quashie, Head of Indirect Business, Vodafone UK said: "A significant shift to a more flexible working styles has called for connectivity that offers more than just a basic service. I've never heard of a sogea router, as sogea is just BT/Openreach's name for the service. Facebook; Twitter; Ask our community. They will then reconfigure it and add a ne. Download MX-210NP-R17AF Download 6900RUL R15-W Download 4700AZ R15 Download 6600AEL-R24 Download MX-200 Ae. The focus in this generation is on reliability and minimising interference, especially in households and other spaces with large numbers of connected WiFi devices. Recently there have been reports on here that new FTTC contracts are also getting it. g. Mobile WiFi R207 - User Manual - English. Or to get 200 texts for £3, text EUSMS to 2345. Customer Services – Call 0333 320 2000. Extra €100 value when you trade in selected phones Trade in . Designed to be used in conjunction with a Hosted VoIP Phone System, pairing the reliable connectivity provided by SoGEA with an. If you move your land line to VOIP before moving to SOGEA you will lose your broadband connection. co. 50 a month, but I also have. Iliad, qui avait déjà déposé début 2022 une offre de rachat à 11 milliards. Pay monthly deals; Pay as you go deals;. Vodafone sent him a new router, arranged for an engineer to visit to sort out the landline switch. (and it isn't obvious why some do and some don't) If you have the THG3000 router that is fine fo. Registered in England and Wales. The great ISDN switch-off is due in 2025. I'm sure that if we'd have received the router and VoIP adapter prior to activation date, which we should have done, all. Trickier situations. Haven’t got your broadband equipment yet?I know that a VoIP adapter means the same as a SOGEA but on my original order it stated that a router and SOGEA had been dispatched and should arrive on 5th June, obviously they didn't and never have done. Broadband Cancellation Requested - But line still active 2 weeks later. Choose the internet bundle that suits you best. Cost-Effective: SoGEA offers a solution for SMEs that cannot afford to pay for ultrafast broadband services which require significant investment such as FTTP. 8 UK C&W Jersey Mobile 28. Host virtual events and webinars to increase engagement and generate leads. 27-10-2022 02:08 PM All Vodafone Full Fibre (FTTP) contracts use digital voice and have all along. 8Cisco (11 pages) Adapter Linksys PAP2-NA Configuration Instructions. TL-WR841HP. Our real-time Service Desk gives you unrivalled access to all the leading solutions in Connectivity, Hosted Voice and Security. iOS. Was recently offline for 13 days before Vodafone finally sent an Openreach engineer to fix the line problem, and still waiting to hear from them re. Up until now, to deliver broadband to a home or office you needed to have a traditional phone line installed. However, if you change to SOGEA with IDNet you will lose your land line number. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Search. Copper network (ADSL): Traditional broadband access implementing copper phone lines connected to the exchange. We understand the importance of keeping connected, especially after nearly two weeks of not being able to use your home phone. 28-06-2023 10:36 PM. for testing I'm using wired ethernet only, I don't have a SIM in the router either. I've never heard of a sogea router, as sogea is just BT/Openreach's name for the service. Hey Gigafast is currently is currently available in parts of Southend-On-Sea. SOGEA along with other Single Order products are still undergoing industry learning in relation to WLR withdrawal. Go to solution. SoGEA broadband doesn’t run over a phone line; SoGEA is a dedicated line that delivers a broadband connection. It is a new broadband connectivity product that enables users to purchase a broadband connection without a. With SOGEA, you can offer a standalone hybrid fibre broadband line (VDSL or Gfast), without the voice service. Traditional phone line installation is not needed with SOGEA so costs fall. My new router and adapter did arrive on Friday, thanks to the complaints team. Single Order Generic Ethernet Access (SoGEA) | BT Wholesale 0 Thanks Reply Vodafone have expanded their connectivity portfolio in their partner channel to include SoGEA and FTTP for business customers. ADSL micro filters are installed between telephones and your phone jack. ADSL filters prevent your Internet signal from interfering with the voice part of your phone line. @FullfibreII - thanks for reaching out about this and the tests you've already done. 99 for 40/10 and £34. Find help and support in our step-by-step user guides showing you how to place broadband orders from Business Zone. Ethernet between ONT and Router. Truly flexible. The SOGEA (Single Order Generic Ethernet Access) is not the adapter, it's the service you will go on to, instead of the BT wholesale one you have been using till now. Hi everyone, I've received my Vodafone hub and I will be using FTTP. Mobile devices & unlocking. Vodafone UK CommunityAll of TalkTalk’s full fibre plans are data-only. 44 UK Manx Mobile 28. From that minute onwards, which was around 9. Thank you !! I can say that this suggestion works !! So many thanks. The LED on the phone port is permanently red, so still no landline. In this article we're going to explore the new SoGEA and SoGFast services from BT Openreach. From that minute onwards, which was around 9. Our SOGEA connections have an average upload speed of 18Mbps, with some able to go as high as 20Mbps depending on the quality of your line and the distance from the exchange and. However more modern services, such as the forthcoming Single Order Generic Ethernet Access (SOGEA or SOGFast) product (i. The complaints team know about it but are not getting back t. This isn't the smooth experience we wanted you to have, nor the serv. These don’t rely on landline and are fully future-proofed, offering fast download speeds of up to 900Mbps. Our phone lines are open Mon-Fri from 09:00am - 17:00pm & Saturday 10:00am - 3:30pm. I've been in touch wit the Home Broadband team but at this stage they can't do much because it's now being handled by the complaintsOpenreach has notified us that the full commercial launch of their new “stand-alone broadband” product for UK ISPs – Single Order Generic Ethernet Access (SOGEA) – has officially started, which they said “marks the beginning of the end” for the old analogue telephone network (known to most as the “landline” phone service). Sorry to hear you are still struggling. This list of phone numbers covers the majority of Vodafone locations. Sorry to hear you are still struggling. I have Pro Full Fibre 500 and have connected my old landline phone (a BT Duet 50) via an adapter (can't recall whether it was provided by Vodafone or not). Traditional phone line installation is not needed with Gamma SoGEA so costs fall. With traditional broadband, many businesses take a. The router was returned and delivered to Vodafone on 29th March. 8SIM only for phones; SIM only for tablets; Pay as you go SIMsSOGEA up to 20Mbps upstream. Single Order Generic Ethernet Access (or SoGEA for short) is a way to subscribe to a broadband service in one single order. Videos. My Fibre 2 was activated on 8th June with the new router and SOGEA adapter expected to be delivered on 5th June, but this never arriv. . Single Order Generic Ethernet Access (SoGEA). These r. SoGEA is quicker to install, easier to manage and works well with UCaaS and hosted telephony products so that you can continue to make voice calls even without a landline connection. Looking at it the other way, if Zen were now to charge me £36/mo for data and voice, and DV is £6/mo then it means I am going to be charged £30 pm for broadband service. My VOIP adapter has now arrived, but as I have pointed out to Complaints, the fact it was shipped by RoyalAnd so the saga continues. voip. For anyone else interested there are some useful Openreach documentsWhat is SoGEA? SoGEA is a product that enables users to purchase a broadband connection without a phone line. If I call my landline number, I can pick up this phone and get a connection. To connect the alarm system to VoIP, first, connect the telo phone jack directly to the feed-in jack on the alarm panel. Or hit Live Chat for an instant response. The difference is that SoGEA lines don’t include a Public Switched Telephone Network (PSTN) line. Max the line is capable of is given as around 42/43 Mbit. I'm sorry it got to the stage of you needing to make aSoGEA, what does it mean? SoGEA stands for Single Order Generic Ethernet Access. SoGEA is offered at the same data rates as FTTC broadband. I have had a similar frustrating experience, having recently upgraded from Superfast 2 to Full Fibre 100. Broadband. Finally, there will be the most challenging SOGEA migrations; where specialist hardware is used on the telephone line. Hi . Never again!!!2. From what I can find there doesn't seem to be any published rollout plan but I've reg with and monitor around my are Southchurch can filter on today/2weeks/3months dont think you'll see any for 3 months on the above maybe 1 months and like other posts they say once fibre has be. With just one, intuitive portal you can manage all aspects of business development and fulfilment. I am trying to get another provider in, but the line is still active on BT Wholesale / Openreach. SoGEA is around 30 per cent cheaper than our GEA-FTTC. If you have full fibre broadband, or we sent you a VoIP adapter, you have Digital Voice and. Power your marketing strategy with perfectly branded videos to drive better ROI. With no need to make two orders, one for PSTN and one for ethernet, life’s a lot easier. 1q (not on every router) Username - @broadband. Never again!!!Customers taking part in Sky Broadband’s new SOGEA product trial are also being provided with a new router (SR203), which is probably the long awaited successor to their current Sky Q Hub (ER110) device and will most likely be shipped alongside future G. so its getting an IP address but not maintaining the connection to the LAN . My Fibre 2 was activated on 8th June with the new router and SOGEA adapter expected to be delivered on 5th June, but this never arriv. Simply enter your location or postcode and choose what type of service you want to check. I don't know what you think a SOGEA adapter is, but Vodafone are unlikely to send you one. ONT (Optical network termination (or terminal)) is the "box" in the house for FTTP (Fibre to the property (or premises)) If you are connected to the BT/Openreach telephone socket you are using FTTC (Fibre to the Cabinet) broadband. Yes, as @Ripshod says it is true, however it isn't just Vodafone, any FTTC to FTTC swap is regulated by Ofcom. This has been seen before and in those threads the result seems to be with VF doing something at their end. Discover the latest Apple products including iPhone, Apple Watch and iPad. FTTC SETTING ( FTTP is below FTTC) The setting is the same for all the routers it's down to the isp (the setting page will be laid out differently but the setting are still the same, eg. Contact Vodafone customer services to provide them with your PAC code, by dialing 191 free from your Vodaphone mobile, or by calling 03333 040 191 from any other phone. Single Order Generic Ethernet Access (SoGEA) is a product that enables users to purchase a broadband connection without a phone line (voice service). The Openreach ONT for Superfast 100 definitely, copper lines (FTTC) wont handle that speed. Ethernet between ONT and Router. 168. I'd forgotten about that issue as we now have another. Talkmobile. ADSL micro filters were created to keep normal phone signals and ADSL separated, even though they are running on the same wires. 6 UK Other Mobile band A 3. 6 In den Settings sind für den Adapter die Standartcronzeiten 3,11,41 eingetrage. . . This marked the beginning of the phase-out process, with the full PSTN switch-off scheduled for 2025. Options. FTTC) because the result is not based on an individual telephone. How to set up my home phone. My advice would be to ask for your PPoE credentials and then buy the retail version of the router that you want and use that. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN. Community; Community. Connection methods. However, there was no adapter/port for connecting my. Single Order Generic Ethernet Access (SOGEA) is a new way to connect to fibre that’s simple to order, install, and fix. At UK IT Networks, we partner with some of the UK’s leading internet service providers to connect businesses quickly, efficiently, and affordably. Bill pay plans. Find out what to do if your Vodafone Home Broadband or WiFi seems to be slow - let's get you back to tip-top speeds for your postcode. 1. Single Order Generic Ethernet Access (SOGEA)Router and SOGEA adapter never delivered in Broadband activation 20-06-2023; Follow us. Comms Express deliver a full range of network supplies so that you can browse and buy online and replenish your network supplies quickly and cheaply. We finally have our landline again after 20 days without and if I hadn't have put in a complaint we'd still be waiting. It has been more 4 days there is no stable communication. Reply. Thinking about it I suppose CPs (ISPs) could decide to provide their own Voip type phone service. Here are some of the benefits that SoGEA offers SMEs: 1. FAQ's. Unless you go for a larger provider who offers discounts but has much higher out-of-contract prices that is. My Fibre 2 was activated on 8th June with the new router and SOGEA adapter expected to be delivered. Results will be dependent on your device’s capability. Where the copper bearer is not provided via MPF, but e. . Unified Communications and Collaboration solutions for multinational organisations. It is a new fibre broadband technology that provides a faster speed compared to SoGEA connection. . I don't know what they mean by a SOGEA adapter, but you will get a router with ATA functionality and an adapter which will enable you to plug a BT stye phone plug into the RJ11 sockets on the router. ONT needs to be located somewhere with power. The LED on the phone port is permanently red, so still no landline. I was with IDNet until about 18 months ago and I wanted to do exactly what you want. Phone adapter with 2 ports for voice-over-ip (75 pages) Adapter Linksys PAP2 Installation Manual. It uses the same infrastructure and. SoGEA doesn’t share the phone line, it is its own dedicated line that delivers your voice and broadband connection. The Openreach engineer attended the day after the activation date and when he left broadband was working. If you still have an analogue phone plugged into a regular 'BT' socket on the wall, it will no longer work. TL-PS110P TL-PS110U TL-WPS510U TL-PS310U. WiFi 6 and WiFi 6E are the state of the art, so only some routers (such as Ultra Hubs for Vodafone Pro Broadband customers) and devices support it. From $7. I've finally received my new router and VoIP adapter thanks to the complaints team. "A profile reset will be done as part of the conversion, your download/upload speeds may potentially be lower than. Because I was purchasing as an upgrade, not as a new customer, despite what it says in the order tracker, it transpired I did not need to await a new router [confirmed when I contacted Customer. The stop-sell means that as of the 5th September 2023, BT Openreach are no longer offering new PSTN-based services. to deliver more value for your. I've never heard of a sogea router, as sogea is just BT/Openreach's name for the service. In summary, it is a hybrid solution of traditional copper wiring and modern fibre broadband technology whereby fibre technology comprises the majority of the cabling, with copper wiring providing the connection between the Green Cabinet (PCP) and the customers premises. 6 out of 5 stars. Make sure the power cable is connected to your Hub and the power socket. Zu den angegebene Zeiten taucht im Log immer die folgene Fe. My Fibre 2 was activated on 8th June with the new router and SOGEA adapter expected to be delivered on 5th June, but. When it is launched, you will be able to use SOTAP to provide broadband and. 8 UK Other Mobile band B (Smaller networks who do not piggyback) 10. in Other broadband queries 04-09-2023; Slow internet since engineer visited in Internet speed 18-07-2023; Router and SOGEA adapter never delivered in Broadband activation 20-06-2023SoGEA stands for Single Order Generic Ethernet Access. 1. Until last year, in order to get a. The phone then plugs into the female BT socket on the adapter. Community home. OK thanks for your reply. 50 - 23. Download the Broadband app Set up broadband. Single Order Generic Ethernet Access (SOGEA): Broadband only without requiring line rental. All Vodafone Full Fibre (FTTP) contracts use digital voice and have all along. Has anyone been able to get their former landline number ported to an alternative supplier in a similar situation? I assume the SOGEA setup divorces the landline number from the broadband supply. Compare BT’s Essential & Enhanced business broadband plans. SOGEA is a service that will allow providers to offer a standalone broadband service, without bundling it with a landline service. Vodafone. By. I was advised by a friend to get a zoom wireless router so that I can use my ipod and laptops at the sme time. e. This depends on what type of connection you have. I switched my Dad's broadband and landline over to Vodafone last month as he was being charged ridiculous amounts by BT. It is a THG3000 router and everything is up and running apart from, yes, the landline. By delivering fearlessly fast fibre and confident connectivity, both SOGEA and FTTP are leading the way on this new frontier. 30am,, I've heard nothing from them, and still no landline. Fibre 150. My Fibre 2 was activated on 8th June with the new router and SOGEA adapter expected to be delivered on 5th June, but. Talkmobile. My Fibre 2 was activated on 8th June with the new router and SOGEA adapter expected to be delivered. Fast ethernet. I actually ended up upgrading to superfast 2 and I got an email saying I was due to receive a new upgraded router as part of my contract, so I am definitely due a new router 😀 I even got an email with a delivery date but it. Vodafone setting are. Does any one else have the Asus 4G-AC68U ? and encounter the same issue. I have never before had to dial a prefix like 141 (or whatever) to conceal. Someone over the age of 18 must be at home for the installation. Latest news. Why Vodafone chose to build the ATA into the router rather than supply an ATA such as the HT-801 that many others do is beyond me. Vodafone Limited, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN, England. Recent events called for connectivity that offers more than just a basic service. You didn't have to buy a SOGEA adapter as Vodafone would of sent you one and i t isn't a landline anymore it's a Voice over IP line (VOIP). What is SOGFAST? SoGFAST is similar to SOGEA, but offers faster broadband speeds, as it has additional equipment at the green street cabinet which boosts the. Ok, i could do this with a seperate Master Socket connected just to the routers phone port, thus using the router as an isolated. New FTTP customer Voip phone adapter. FTTP and SOGEA are now available to order through Vodafone, it is Vodafone’s fastest broadband yet being the future of broadband. (not that, as a consumer, you need to know that) So are you using the HHG25. . I'm sorry it got to the stage of you needing to make a 12-01-2023 06:42 PM. 6 UK C&W Guernsey Mobile 28. As we'll need access to your account to do this, pop us a private message on Facebook or Twitter and we'll be in touch shortly 😊There appears to be a problem with their supply of routers at the moment. The Vigor 167 is an ideal modem to connect your DrayTek Vigor router, or any router and firewall, to a DSL line. It works in the same way as a single ogre generic ethernet connection, but it uses optical fibre instead of copper wires. . Make an enquiry. Kathy Quashie, Head of Indirect Business, Vodafone UK said: “A significant shift to a more flexible working styles has called for connectivity that offers more than just a basic service. The connectivity and broadband strength of SoGEA are identical to FTTC, offering businesses the same benefits at a lower cost. . This does seen symptomatic of Vodafone. Router and SOGEA adapter never delivered. g. BT is initially proposing the SOGEA faceplate and a cable from the ATA socket on the router back to the existing house wiring and existing phones. If it’s available where you live, you’ll see full fibre plans in your deals. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN. Analogue Telephone. compensatio. nick_london. About the Community. can i use a old style landline phone with fibre 2 broadband when using a SOGEA adapter on copper wire connectionI have had broadband contracts with Vodafone for the past 4 years, but I'm very unhappy with them at the moment and am on the verge of cancelling the latest contract. Yes, received new router and adapter around 3 weeks later thanks to complaints dept. We also offer horrifically great pricing on SOGEA and FTTP on. Somebody from the tech team contacted me today and after the usual security check and the s/no of my router it was then I'll test your landline. . I've already changed this setting on mine (I'm sure it's set to 'yes' in my screenshot). Alternatively, you can call Vodafone Customer Services on 191 (or 03333 040 191 from any other network) and they’ll send you a replacement SIM card through the post. To get the most accurate results, use a laptop connected to your router with an ethernet cable. So basically, you link the Master Socket broadband port to the router and then link the routers phone port to the green extensions port on the Master Socket. As I need to use my own router i used the infernal Tobi thing to ask whether the voip would work with my Asu. Compare SoGEA prices and availability at the touch of a button. SoGEA is a dedicated line that delivers a broadband connection and includes an underlying version of a phone line. Contact our Sales team online. VeryMe Rewards. can i use a old style landline phone with fibre 2 broadband when using a SOGEA adapter on copper wire connection I have had broadband contracts with Vodafone for the past 4 years, but I'm very unhappy with them at the moment and am on the verge of cancelling the latest contract. Quick top up. What does SOGEA do? All Vodafone Full Fibre (FTTP) contracts use digital voice and have all along. To get 100 minutes for £4, text EUMINS to 2345. Hi . Community home. If the 'phone' light is lit on the vodafone router then the connection is there. Contact Us. They put it up against the best from Sky, TalkTalk and BT, and tested it in 10 actual homes. The SOGEA (Single Order Generic Ethernet Access) is not the adapter, it's the service you will go on to, instead of the BT wholesale one you have been using till now. Comms Express | Top Supplier of Network Cables, Data & Server RacksSoGEA generally refers to Fibre-to-the-Cabinet (FTTC) based broadband services and the benefits are as follows: Saves money as you are not connected to the voice network in the exchange. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. It's disappointing to see your concerns raised regarding the undelivered VoIP adapter and WiFi Hub. What you need to do when your line moves to Digital Voice This does seen symptomatic of Vodafone. Thanks again. 1 Thanks. The complaints team,. 20-06-2023 09:59 AM. Installation can take up to four hours – our engineers will test your service to make sure you’re connected. If the cable is hard-wired into the base station then you'd simply need a BT type socket to RJ11 type adapter!New FTTP customer Voip phone adapter. An alternative would be to replace the current telephones with a wireless DECT set that can be connected direct to the adapter. SOGEA stands for Single Order Generic Ethernet Access. Step 2. Openreach will allocate the lowest available unused tag. You can still use voicemail on phones that come with built-in answer machines. . We finally have our landline again after 20 days without and if I hadn't have put in a complaint we'd still be waiting. You can send us a message. Do you perhaps mean the so-called VoIP adapter? Not everyone who upgrades from FTTC to FTTP gets a new router. 50 Speed 73 - 82Mbps, Unlimited Gift: None. (and it isn't obvious why some do and some don't) If you have the THG3000 router that is fine fo. Free, Quick Quote with our Industry Leading Packages & Pricing. You are also strongly advised to check with your device service provider to see if your devices will work when your CP migrates you. In 2025, Openreach* will be switching off their analogue phone service ("POTS"). Thanks to a huge rise in remote working and a shift to the cloud, more dependability and speed is. For my package, this is £33. These new services provide customers with increased reliability and cost reduction. Router and SOGEA adapter never delivered. uk. Off topic. Mobile WiFi R207 - User Manual - Hungarian. The main SOGEA services available today is SOGEA FTTC which supports up to 80 Mbps Download and 20 Mbps upload. The Ethernet port can connect to a second ADSL/VDSL modem (e. (and it isn't obvious why some do and some don't) If you have the THG3000 router that is fine fo. SOGEA stands for Single Order Generic Ethernet Access. Fast (FTTC) without analogue telephone. The SOGEA (Single Order Generic Ethernet Access) is not the adapter, it's the service you will go on to, instead of the BT wholesale one you have been using till now. Fixed Mobile convergence that provides a seamless user experience. The only way to get it sorted is to call the Vodafone tech support team and give them the serial number of the router. I'm sure that if we'd have received the router and VoIP adapter prior to activation date, which we should have done, all. Tech Team. All of their plans come with the latest BT Business Smart. You’ll also be futureproofing your connectivity for years to come. After phoning first time it was said that I may only need a VoIP adapter and so went with that. This means that SOGfast, or SoGEA fibre broadband, can offer faster speeds. ONT (Optical network termination (or terminal)) is the "box" in the house for FTTP (Fibre to the property (or premises)) If you are connected to the BT/Openreach telephone socket you are using FTTC (Fibre to the Cabinet) broadband. Easy Setup and Management. Solutions . 24-03-2021 08:04 PM. We use Ookla’s Speedtest to measure your current internet speed. Under the ‘Network adapters. We’ve been. 05 Sep 2023. Haven’t got your broadband equipment yet? I know that a VoIP adapter means the same as a SOGEA but on my original order it stated that a router and SOGEA had been dispatched and should arrive on 5th June, obviously they didn't and never have done. » No BT line? Check using a house name/number instead. The “up to” speeds that are currently available are: SoGEA 40Mb/10Mb. This new broadband product will. . And so the saga continues. Good to know. Know More. Latest news. Hi. I have had broadband contracts with Vodafone for the past 4 years, but I'm very unhappy with them at the moment and am on the verge of cancelling the latest contract. SOGEA enabling digital transformation. Összes mobil szolgáltatás. Broadband. The complaints team,. Phone adapter (6 pages) Adapter Linksys PAP2TNA User Manual. Single Order Generic Ethernet Access (SoGEA) is a relatively new term for you, and you have questions in your mind, like how it can be beneficial for you. 5, mit dem js-Controler 3. High-speed connections built for Voice. You didn't have to buy a SOGEA adapter as Vodafone would of sent you one and i t isn't a landline anymore it's a Voice over IP line (VOIP). i have fibre to the box out in the street and copper to the house. Plug the microfilter into the empty socket. FTTP is the kind of connectivity that compliments an advanced Unified Communications solution, such as 8x8. Adapt threaded rods from inch to metric. The only way to get it sorted is to call the Vodafone tech support team and give them the serial number of the router. 13-04-2023 01:10 PM. I've been in touch wit the Home Broadband team but at this stage they can't do much because it's now being handled by the complaints ONT (Optical network termination (or terminal)) is the "box" in the house for FTTP (Fibre to the property (or premises)) If you are connected to the BT/Openreach telephone socket you are using FTTC (Fibre to the Cabinet) broadband. Single Order Transitional Access Product (SOTAP) 23 Dec 2021. Videos. After setting everything up it was all working apart from the landline, all LED lights were white except the phone LED which remained red and still is. 1 Thanks. Use our availability checker below to find out if SoGEA is available in your area or for your telephone number. Check broadband speeds for your area. High Power Routers High Power Routers. I have had a landline phone for many decades with different providers.